Are you a small business owner looking for a way to handle your telephone calls? Do you worry that you’re missing important calls while you’re busy working? Are phone calls an unwelcome distraction during your busy work day?
If you answered yes to any of these questions, this blog is for you. Today we’re going to discuss small business answering services, which are companies that take phone calls for other businesses.
A Professional Phone Presence
A major problem that small businesses have is maintaining a professional image. It’s often easy to tell that they’re small and unorganized, and that impacts their ability to grow and keep customers.
Answering services exist to not only help with your phone calls, but to make you look more professional in the process. By forwarding your calls to an answering service, you ensure that every phone call is answered live by a customer service representative trained to provide excellent service.
Live Operator Support on a Budget
If you think having someone available to answer your calls sounds expensive, you’re in for surprise. Despite the 24 hour availability and professional service, live answering service pricing is about as expensive as a cell phone bill. That means you can have someone on standby around the clock for a fraction of what it would cost to hire an employee.
Per minute pricing is the standard answering service pricing model. Instead of paying by the hour whether you need someone or not, you only pay for the time you actually use.
Recommended Business Answering Service
There are dozens of answering services and call centers across the United States. The small business answering service we recommend is Continental Message Solution, an Ohio based company that works with businesses nationwide. They offer custom account setup and integration services that allow you to create a service that mirrors your internal environment and interacts with your existing software systems. Answering service operators can schedule appointments on your behalf, update customer records, and more.